Here's What You Can Expect to Learn:

If you're still using NPS to measure your brand's health, you're doing it wrong. Learn why the singular metric that comes out of your NPS research doesn't give you enough information to make the key moves to ensure your brand has a sustainable, profitable future. 

Deb will share the Irrational Loyalty index and give you the inside scoop on how to create a relationship with customers that's so strong that they'd feel like they were cheating on you were they to choose a competitor.